Effective date: 11\09\26
Last updated: 11\09\26

1. About this policy

This Refund and Event Cancellation Policy applies to tickets purchased through iex.directory.

Each event is organized by the event organizer identified on the event page. The organizer is responsible for delivering the event, including its content, venue, schedule, safety, permits, postponements, cancellations, and ticket fulfillment.

iex.directory provides the event listing, ticketing, and payment technology. Unless expressly stated otherwise on the event page or during checkout, iex.directory does not organize, sponsor, guarantee, or independently verify the event.

2. Before purchasing

Before completing a purchase, buyers should review:

  • Event date, time, and location
  • Organizer name and contact information
  • Ticket type and quantity
  • Price, taxes, and fees
  • Refund and cancellation terms
  • Any age, venue, identification, or entry requirements

Submitting an order means you agree to this policy and the event-specific terms displayed at checkout.

3. Buyer-requested cancellations

Unless the event page states a different policy, tickets are generally non-refundable for buyer-requested cancellations, missed attendance, late arrival, change of plans, or failure to meet entry requirements.

An organizer may voluntarily approve a refund or exchange. Any organizer-specific refund terms shown on the event page or at checkout will control if they provide greater rights than this general policy.

4. Cancelled events

If an event is cancelled, the organizer is responsible for notifying ticket holders and arranging refunds.

Where a refund is required or approved:

  • The refund will normally be issued to the original payment method.
  • Refunds may include the ticket price and platform fees only where required by the applicable event terms or law.
  • Payment-processing fees may be treated according to the terms disclosed at checkout and applicable law.
  • Refunds may take time to appear because banks and payment processors control posting times.
  • If the organizer does not have sufficient funds available, iex.directory may place a hold on future payouts, recover the amount from the organizer, or take other lawful collection measures.

iex.directory may assist with processing refunds or may process a refund on the organizer’s behalf when appropriate.

5. Postponed or rescheduled events

If an event is postponed or rescheduled:

  • Tickets will normally remain valid for the replacement date.
  • The organizer must publish the new date and notify ticket holders.
  • Buyers may request a refund if the event-specific policy or applicable law allows it.
  • If the replacement date is not acceptable to a buyer, the buyer should follow the refund instructions supplied by the organizer or iex.directory.

6. Event changes

Minor changes to an event, such as a speaker, performer, agenda item, room, or start-time adjustment, do not automatically create a refund right unless the event terms or applicable law provide otherwise.

A material change may qualify for a refund or other remedy under the event-specific policy.

7. Chargebacks and payment disputes

Before initiating a payment dispute, buyers should contact the event organizer or iex.directory using the contact information shown on the event page or order confirmation.

A chargeback or payment reversal may result in:

  • Cancellation of the associated ticket or order
  • Loss of admission
  • Suspension of the buyer account
  • Recovery of amounts improperly retained or refunded twice

Nothing in this policy limits a buyer’s rights under applicable law or payment-network rules.

8. Fraud, duplicate payments, and payment errors

If a buyer believes they were charged incorrectly, charged more than once, or did not authorize a transaction, they should contact iex.directory promptly with:

  • Order number
  • Date and amount of the charge
  • Email used at checkout
  • Description of the issue

iex.directory may investigate the transaction and coordinate with the payment processor.

9. Organizer responsibility

The organizer is responsible for:

  • Holding the event as advertised
  • Providing accurate event information
  • Honoring valid tickets
  • Complying with applicable laws and venue rules
  • Handling event-specific questions
  • Notifying buyers about changes or cancellation
  • Funding refunds attributable to the organizer’s event

10. Contact

Refund and event questions should be sent through:

Email: tickets@iex.directory
Contact page: https://iex.directory/contact-us
Required information: order number, event name, buyer email, and explanation of the request.