Effective date:  11\09\26
Last updated: 11\09\26

This Event Organizer Agreement applies to every person or business that submits an event, creates tickets, receives ticket proceeds, or otherwise uses iex.directory to promote or sell access to an event.

1. Parties and acceptance

This Agreement is between [Legal business name of iex.directory owner], doing business as iex.directory, and the individual or organization submitting or managing an event.

By creating an event, creating a ticket, accepting an order, or receiving a payout, the organizer agrees to this Agreement.

2. Organizer account

The organizer must:

  • Provide accurate identity and contact information
  • Keep account credentials secure
  • Use an account they are authorized to operate
  • Promptly update payment and tax information
  • Cooperate with identity, fraud, and compliance checks
  • Not transfer an event or ticket account without approval

iex.directory may require additional verification before enabling ticket sales or releasing payouts.

3. Event responsibility

The organizer is solely responsible for:

  • Planning, staffing, and operating the event
  • Venue arrangements and permits
  • Insurance and safety requirements
  • Event content and advertising claims
  • Pricing, ticket limits, and admission rules
  • Accessibility and legal compliance
  • Refunds, postponements, and cancellations
  • Delivering the event as described
  • Responding to buyer questions

The organizer must not list an event that is unlawful, fraudulent, deceptive, unsafe, discriminatory, infringing, or impossible to deliver.

4. Automatic publication

During the launch configuration, approved account holders may publish events automatically without manual review.

Automatic publication does not mean iex.directory endorses or verifies the event. iex.directory may remove, suspend, restrict, or require review of any event that violates this Agreement, applicable law, payment rules, or platform standards.

5. Ticket creation

With Community Tickets enabled, eligible organizers may create and manage tickets through the frontend event-submission system.

The organizer is responsible for:

  • Ticket names and descriptions
  • Prices and fees
  • Inventory and ticket limits
  • Sale start and end dates
  • Refund terms
  • Attendee requirements
  • Ticket validity and admission
  • Preventing duplicate or unauthorized entry

The organizer must not create misleading ticket types, oversell an event, or represent that a ticket includes benefits not actually provided.

6. Payment processing

Ticket payments are processed through the payment methods enabled by iex.directory, which may include WooPayments, PayPal, or other approved providers.

The organizer authorizes iex.directory and its payment providers to:

  • Process buyer payments
  • Create orders and ticket records
  • Collect applicable platform fees
  • Apply refunds, reversals, or adjustments
  • Withhold or delay payouts
  • Deduct chargebacks, processor fees, refunds, taxes, and other permitted amounts

Payment processing is subject to the payment provider’s terms, risk controls, reserves, and transaction decisions.

7. Launch-period fees

From the launch period through December 31, 2026:

  • iex.directory’s platform commission is 0%.
  • Affiliate commission is 0%.
  • Payment-processing charges may still apply.
  • Refunds, chargebacks, reversals, taxes, and processor adjustments may still be deducted or recovered.

The platform commission and affiliate structure beginning January 1, 2027 will be published separately before it takes effect.

8. Payout timing and event completion

Ticket proceeds may be held until after the event ends.

Before releasing funds, iex.directory may verify:

  • The event occurred
  • Tickets were validly sold
  • The organizer complied with this Agreement
  • No material refund or cancellation issue exists
  • No unresolved fraud, chargeback, or payment reversal exists
  • The event did not materially differ from its advertised description

Payout timing may be extended when an event is cancelled, postponed, disputed, investigated, or subject to payment-provider review.

9. Seller, affiliate, and platform allocation

After the launch period, the intended allocation order is:

  1. The organizer’s eligible ticket proceeds are calculated.
  2. Eligible affiliate commissions are calculated.
  3. iex.directory’s applicable platform commission is calculated.
  4. Refunds, chargebacks, taxes, processor fees, reserves, and adjustments are deducted as applicable.
  5. The remaining amount is paid according to the published payout schedule.

The final percentage or flat-rate platform commission will be published before becoming effective.

No affiliate commission is payable on:

  • Refunded orders
  • Cancelled orders
  • Chargebacks
  • Fraudulent transactions
  • Duplicate transactions
  • Unpaid or failed orders
  • Orders excluded by the affiliate program terms

10. Cancellations and refunds

If the organizer cancels an event, the organizer must:

  • Notify iex.directory promptly
  • Notify ticket buyers
  • Stop further ticket sales
  • Provide required refunds
  • Cooperate with refund processing
  • Maintain sufficient funds for refunds and reversals

iex.directory may issue refunds directly to buyers and recover those amounts from the organizer.

The organizer authorizes iex.directory to deduct refund amounts from:

  • Pending ticket proceeds
  • Current balances
  • Future payouts
  • Amounts otherwise owed to the organizer

11. Chargebacks and payment reversals

The organizer is financially responsible, to the extent permitted by law, for chargebacks, reversals, refund losses, and related costs caused by:

  • Event cancellation
  • Event non-delivery
  • Organizer misrepresentation
  • Failure to honor a valid ticket
  • Unauthorized or fraudulent organizer activity
  • Failure to provide a required refund
  • Organizer violation of payment-provider rules

iex.directory may:

  • Place a reserve on organizer funds
  • Suspend payouts
  • Submit evidence to the payment processor
  • Deduct chargeback amounts and permitted fees
  • Offset losses against future proceeds
  • Require the organizer to reimburse a negative balance
  • Suspend or terminate the organizer account

Nothing in this Agreement prevents a buyer from exercising rights available under applicable law or payment-network rules.

12. Affiliate tracking

If an order is attributed to an affiliate through Referly or another approved system:

  • Attribution is determined by the affiliate system’s recorded data.
  • Only eligible, paid, non-refunded, non-disputed orders qualify.
  • Affiliate commissions may be held until the event is completed and the refund or dispute period has passed.
  • Self-referrals, fraudulent referrals, duplicate attribution, coupon abuse, and manipulated tracking are not eligible.
  • iex.directory may correct, reverse, or withhold commissions when an order is cancelled, refunded, disputed, or improperly attributed.

13. Taxes

The organizer is responsible for determining and satisfying its tax obligations, including sales tax, admissions tax, income tax, reporting, withholding, and required registrations.

iex.directory may collect or remit taxes where required, but the organizer remains responsible for information supplied to the platform and for obligations not assumed by iex.directory.

14. Prohibited conduct

The organizer must not:

  • Sell unlawful goods, services, or access
  • Promote fraud, scams, or deceptive investment opportunities
  • Use copyrighted material without permission
  • Sell tickets for events the organizer does not control
  • Falsify attendance, sales, or refund information
  • Manipulate ticket inventory
  • Circumvent fees or affiliate tracking
  • Create duplicate or misleading events
  • Use the platform for discrimination, harassment, or unsafe conduct

15. Suspension and termination

iex.directory may suspend or remove an event, disable ticket sales, hold funds, or suspend an organizer account if it reasonably suspects:

  • Policy or legal violations
  • Fraud or unsafe conduct
  • Event cancellation or non-delivery
  • Payment disputes or excessive refunds
  • Identity or payout problems
  • Abuse of the platform or affiliate program

Termination does not eliminate the organizer’s responsibility for refunds, chargebacks, taxes, buyer claims, or amounts owed.

16. Limitation of platform role

To the extent permitted by law, iex.directory is a technology and marketplace platform. It does not guarantee:

  • That an event will occur
  • That an organizer will perform
  • That an event will meet buyer expectations
  • That a venue will remain available
  • That a payment processor will approve a transaction
  • That a ticket will be accepted if the organizer fails to honor it

This section does not limit liability that cannot legally be excluded.

17. Indemnification

To the extent permitted by law, the organizer agrees to defend, indemnify, and hold harmless iex.directory and its owners, employees, contractors, and service providers from claims, losses, refunds, chargebacks, penalties, costs, and expenses arising from:

  • The organizer’s event
  • The organizer’s tickets or advertising
  • Injury, property damage, or venue claims
  • Organizer misconduct or negligence
  • Violation of law or this Agreement
  • Failure to provide refunds
  • Payment disputes caused by the organizer

18. Disputes and governing law

This Agreement is governed by the laws of California, United States without regard to conflict-of-law principles.

Disputes will be handled through [court jurisdiction in the state of California / arbitration process / other selected process], subject to any rights that cannot legally be waived.

19. Changes

iex.directory may update this Agreement. Changes will be posted with a new effective date. Changes to fees, payout timing, or affiliate commissions will be disclosed before applying to new transactions.

20. Organizer acceptance

By submitting an event or creating a ticket, the organizer confirms that they:

  • Read and accepted this Agreement
  • Have authority to organize or promote the event
  • Will comply with applicable law
  • Will honor valid tickets
  • Will fund required refunds and chargebacks
  • Understand that payouts may be held until after the event

Organizer name: ____________________
Organization: ____________________
Date: ____________________